All orders fulfilled by our team will receive a tracking number with UPS or Canada Post. Once your order has left our facility, your best option is to follow up with UPS directly for any further updates on your package.

If your shipping address is missing important information such as the apartment number or buzzer code, this may cause your order to be delayed. You must contact UPS or Canada Post directly to give them the updated shipping address.

Please be advised that delivery delays from the courier are beyond our control. Severe weather may delay your package in neighboring provinces. We understand the frustration these delay's may bring.. If your order has been delayed by the courier, we kindly ask that you reach out to them,  UPS or Canada Post, regarding the status of your order.