Customer Support Portal

Online Order FAQs 5

• How can I get an update on my order?
• I never received any emails
• Can I be notified when a product is restocked?
• I submitted a pre-order but now the fulfillment timeline has changed
• Why am I receiving an Artron Rapid Antigen Test Kit when I ordered a BTNX Rapid Antigen Test Kit?

About The Canadian Shield 4

• Is The Canadian Shield authorized to sell medical devices?
• Who is The Canadian Shield?
• What payment methods do you accept?
• I paid via PayPal, who is jeremy@inksmith.ca?

Getting Started 0

Order Returns & Cancellations 2

• How do I cancel my order?
• What is your return policy?

Policies 3

• Wrong Address Policy
• Order Cancellation Policy
• Quality Concern & Warranty Policy

Shipping FAQs 7

• How long does shipping take?
• Do you offer express shipping?
• What can I do if my package is delayed?
• Do you ship internationally?
• How do I update my shipping address?

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Missing, Incorrect, or Damaged Product(s) Received 4

• The order I received is incorrect
• I received notification that my package was successfully delivered, but I have not received it. What should I do?
• My order arrived damaged, what should I do?
• My rapid antigen test kit is missing parts

Curbside Pick-up *SUSPENDED 1

• Do you offer local curbside pick-up?

Rapid Antigen Tests 12

• Is the Rapid Response Rapid Antigen Test Authorized by Health Canada?
• What is the benefit of Rapid Testing?
• Is there an expiration date?
• Is there tax charged on rapid tests?
• Can I purchase these rapid tests to use for travelling?

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Disposable Masks 12

• What is ASTM?
• Do your disposable masks contain graphene?
• What are each of the levels offered for ASTM-rated face masks?
• What is the difference between your ASTM-rated and unrated masks?
• What’s the material of your procedural masks?

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Face Shields 7

• How do I assemble a shield?
• Can I wear the shield beyond the recommended 15+ times?
• Is a face shield a replacement for a mask?
• Why did you design your shields without foam around the top?
• I need to wear the shield with dental headlights or loupes. Will the shield fit over them?

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Cloth Masks 8

• When will adult cloth masks be back in stock?
• What size cloth mask should I order?
• What is the filter inside of the cloth mask?
• Is the interior filter layer of your cloth masks made with melt-blown polypropylene?
• Can I add my own filter to the cloth mask?

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Semi-Reusable Masks 6

• What is the difference between your ASTM-rated masks and Semi-Reusable masks?
• Are your Semi-Reusable masks considered medical-grade?
• What is the material of your semi-reusable face masks?
• How long is the semi-reusable mask effective for?
• How do I wash my semi-reusable mask?

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Air Purifiers 0