Shipping FAQs

Folder for adding Shipping FAQs articles

How long does shipping take?
All orders will be fulfilled by our shipping team within 3-5 days, unless otherwise specified for pre-orders or products on backorder. Once fulfilled an...
Tue, 22 Mar, 2022 at 10:40 AM
Do you offer express shipping?
Yes, we do currently offer express shipping. You will find this option at checkout! 
Tue, 22 Mar, 2022 at 10:39 AM
What can I do if my package is delayed?
All orders fulfilled by our team will receive a tracking number with UPS or Canada Post. Once your order has left our facility, your best option is to follo...
Tue, 22 Mar, 2022 at 10:37 AM
Do you ship internationally?
The Canadian Shield only ships within Canada.  When it comes to medical devices, there are different regulations and requirements companies must meet in...
Mon, 10 Jan, 2022 at 3:49 PM
How do I update my shipping address?
If you’ve entered the incorrect shipping address at checkout, you will still have the chance to update it using the 'Update Address' button locate...
Mon, 10 Jan, 2022 at 3:52 PM
When will my order ship?
Online order fulfillment is the number one priority for our team. Our dedicated team is working as quickly as possible to fulfill and ship all orders.  ...
Mon, 10 Jan, 2022 at 5:46 PM
My tracking number shows 'Label created'
When you tracking number shows 'Label created' this means that the shipping label has been printed and the tracking number has been assigned to yo...
Tue, 11 Jan, 2022 at 8:52 AM