Customer Support Portal
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Online Order FAQs
How can I get an update on my order?
I never received any emails
Can I be notified when a product is restocked?
I submitted a pre-order but now the fulfillment timeline has changed
Why am I receiving an Artron Rapid Antigen Test Kit when I ordered a BTNX Rapid Antigen Test Kit?
About The Canadian Shield
Is The Canadian Shield authorized to sell medical devices?
Who is The Canadian Shield?
What payment methods do you accept?
I paid via PayPal, who is firstname.lastname@example.org?
Order Returns & Cancellations
How do I cancel my order?
What is your return policy?
Wrong Address Policy
Order Cancellation Policy
Quality Concern & Warranty Policy