Customer Support Portal

Online Order FAQs 5

• How can I get an update on my order?
• I never received any emails
• Can I be notified when a product is restocked?
• I submitted a pre-order but now the fulfillment timeline has changed
• Why am I receiving an Artron Rapid Antigen Test Kit when I ordered a BTNX Rapid Antigen Test Kit?

About The Canadian Shield 4

• Is The Canadian Shield authorized to sell medical devices?
• Who is The Canadian Shield?
• What payment methods do you accept?
• I paid via PayPal, who is jeremy@inksmith.ca?

Order Returns & Cancellations 2

• How do I cancel my order?
• What is your return policy?

Policies 3

• Wrong Address Policy
• Order Cancellation Policy
• Quality Concern & Warranty Policy