Online Order FAQs

How can I get an update on my order?
At this time, due to an extremely high volume of orders, we are unable to provide customized order updates beyond what is showing on your order status page....
Thu, 13 Jan, 2022 at 2:52 PM
I never received any emails
Order Confirmation Email - After placing an online order with us, you will receive an order confirmation email in your inbox. This email has specific detail...
Tue, 22 Mar, 2022 at 10:42 AM
Can I be notified when a product is restocked?
If you've viewing a product that is currently out of stock and you would like to be notified when it's restocked, you can use the email form embed...
Mon, 10 Jan, 2022 at 5:27 PM
I submitted a pre-order but now the fulfillment timeline has changed
Due to the large volume of orders, we may adjust the pre-order timeline for certain products depending on the demand and the number of pre-orders placed. Pl...
Mon, 10 Jan, 2022 at 5:38 PM
Why am I receiving an Artron Rapid Antigen Test Kit when I ordered a BTNX Rapid Antigen Test Kit?
We will be substituting all outstanding BTNX Rapid Response 5-Pack orders for Artron COVID-19 Rapid Antigen Test 5-Packs.  Based on ongoing delays with ...
Fri, 11 Feb, 2022 at 4:26 PM