Please refer to the UPS website here. The UPS delivery agent will make a best effort to leave your package in the requested location. If there is no other location, the UPS agent will leave a delivery notice card and will bring your package to a nearby post office for you to pick up (or in some cases, ship back to us). 

To speak with a UPS agent, click here.

If UPS is unable to locate your package, we will file a service ticket with you found here.